Customer Service Representative

Kasco Marine is seeking a full-time Customer Service Representative at our home office in Prescott, WI

Position Overview

As a Customer Service Representative you will be an integral part of the customer service team whose primary focus is data entry of customer orders. This will be a challenging position in a fast-paced environment.

Essential Job Responsibilities

  • Data entry of customer orders.
  • Maintaining customer account notes and contacts.
  • Field Customer service calls and emails.
  • Provide customers with shipping quotes.
  • Inspect and process returns.
  • Cross train to back up additional departments including sales, shipping, and repairs.
  • Other general office duties as assigned.

Required Qualifications

  • Excellent attention to detail and thorough execution of tasks.
  • Ability to work effectively both independently and with a team and with multiple interruptions throughout the day.
  • Ability to communicate effectively at all levels of the organization.
  • Works well under pressure; strong ability to multi-task and be a team player.
  • Typing skills of 50+ words per minute.
  • Must be available during core office hours.

Preferred Qualifications

  • Familiar with Kasco product lines.
  • Experience working with an ERP system.
  • 1-3 years office/data entry experience within the manufacturing industry.
  • Proficient in Microsoft Office.


  • Excellent verbal and written communication.
  • Interpersonal communication and collaboration.
  • Time management.
  • Excellent customer service skills.

Physical Requirements

Requires occasional lifting of materials up to 40lbs. Required to sit or stand for long periods of time.


Eligible employees are offered a competitive benefits package including medical/dental/life/STD/LTD insurances, paid time off, holiday pay, 401(k), and profit sharing.

Send resume and cover letter to Kasco Marine is an Equal Opportunity Employer.

About the Company

Kasco Marine is a leading international supplier and innovator in the manufacture of aerators, floating decorative fountains, de-icing products, circulators and tank mixers. Kasco has a well-established reputation for quality products offered to the residential, aquaculture, commercial, public area, resort and institutional industries. Kasco has been in business for 50 years and is a small but aggressive and growing company located in Prescott, WI.  We are dedicated to delivering exceptional service and support to our customers and creating an atmosphere of continuous improvement where everyone’s voice is heard; this person will be a key contributor.