Additional Information

Steps to Send Unit to Kasco for Repair:

Before returning your unit, please clean it thoroughly and remove any mounting apparatus including float, dock mount, or oscillator.

An additional labor charge of $200 will be added for disassembly of any mount or float, and an additional cleaning fee will be applied for excessively dirty equipment.

The pricing and notes listed below are only applicable to units sent to Kasco’s headquarters in Prescott, WI.

Minimum Cost for Basic Maintenance

1/2HP - 1HP Units: $350

2HP - 3HP, Single-phase Units with Composite Top: $550

2HP - 7.5HP, Three-phase Units with Composite Top: $375

5.1HP Units with Stainless Steel Top: $800

2HP - 7.5HP, Three-phase Units with Stainless Steel Top: $525

 

Notes:

  • A 10% discount will be applied for customers who approve their repair estimate within 10 calendar days of Kasco's cost-of-repair notification email.
  • If no response is received within 60 days of the initial estimated cost-of-repair notification email, the equipment will be canceled and returned.
  • Payments by credit card only.

IMPORTANT: Due to OSHA and shipping regulations, Kasco does not accept units for repair that have been used in wastewater or other hazardous applications. Please inspect the unit before installation. If you have equipment that has been used in a hazardous application and believe you are experiencing a warranty failure, please reach out to Kasco at support@kascomarine.com.

FAQs

What items should I NOT send with my repair shipment?

Do not send additional components such as mounts, floats, or control panels unless specifically requested by Kasco. Sending unnecessary items may increase costs or delay processing of your repair.

What parts should I include when sending my unit in?

Include power cord and upper pump housing or wire cage for aerators and De-icers. Kasco is not responsible for shipping damage from customer to Kasco. Do not send floats. Kasco will charge $200 for float disassembly and cleaning.

Who is responsible for shipping costs for repairs?

Customers are responsible for shipping the unit to Kasco or an authorized repair center. Return shipping for covered warranty repairs is handled by Kasco or the authorized repair center completing the work.

How long do repairs typically take after approval?

After customer approval, repairs can be made in just a few days. However, repair timelines vary depending on the issue, parts availability, and service queue. Contact Kasco or the repair center for the most accurate timeframe for your specific repair.

Will I receive a repair estimate before any work is done?

Yes, you will receive a repair estimate before any work is started. A 10% discount will be applied for customers who approve their repair estimate within 10 calendar days of Kasco’s cost-of-repair notification email.

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