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Have a question, thought, or searching for feedback? Reach out and we’ll connect you with a member of our sales team. For immediate assistance, call us at (715) 262-4488.

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FAQs

How quickly should I expect to hear back from support?

You can expect to hear from our customer support team the same day if your request reaches us during our normal business hours of Monday - Friday, 7:30 am - 4:30 pm (CST). Expect a response the following business day if your request reaches us outside of our normal business hours.

What should I do if my order arrives damaged or incomplete?

If a shipment is damaged or incomplete, notify Kasco’s Customer Service Team with details and photos. Kasco will review the issue, arrange replacements if needed, and manage claims when shipping is handled by Kasco.

How do I return my Kasco product for repair or service?

To return a product, contact Kasco for a repair form and instructions, then ship the unit to Kasco or an authorized repair center. Products must include required components for proper evaluation.

Who should I contact for warranty claims or repairs?

Contact Kasco for warranty claims and repairs. Our customer support team will walk you through the process of determining if you product needs to be sent in for an evaluation and what your next steps might be.

Can someone help me choose the right Kasco product?

Yes, Kasco's customer support team or trusted network of dealers can help you choose the right product. You can also use the AquaAdvisor tool on our website that guides you through a series of questions to determine which products are best suited for your application.

Looking for more information?

Read more of our frequently asked questions.

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