Refund policy

We want you to be confident in your Kasco purchase. If you need to return a product, our Customer Support team is here to help. Items can be returned for a full merchandise refund within 90 days of purchase. 

If you purchased from Kasco, simply fill out our return form to get started. Contact Customer Support at 715-262-4488 or support@kascomarine.com if you have any questions. 

Purchased from a Kasco distributor?

Please contact the distributor where you purchased the product to begin your return. Kasco can only issue refunds for products purchased directly from Kasco. 

Products must be:

• New and unused
• In resalable condition
• In the original packaging
• Complete with all original components, accessories, and packaging
• Authorized with a Kasco-issued RMA number
  

Products that have been assembled, installed, operated, modified, damaged by the customer, or placed in the water cannot be returned. 

If your product has been installed and you are experiencing a problem, that isn't considered a standard return. Please contact support@kascomarine.com so we can help troubleshoot the issue or determine whether it may qualify for warranty service. 

The customer is responsible for return shipping costs. Please pack the product carefully using its original packaging and packing materials. Customers are responsible for packaging returned products so they are protected from damage during shipment. 

Once your return arrives at Kasco, we will inspect it to make sure it meets the return requirements.

Your refund will be issued after the product has been received and approved. 

If your order arrives damaged or you received the wrong product, please contact Kasco Customer Support before starting a standard return. Shipping errors and verified product defects are handled differently from regular customer returns. 

Call 715-262-4488 or email support@kascomarine.com for assistance. 

A return for credit is different from a warranty claim.

Kasco products are warranted against defects in materials and workmanship when used under normal operating conditions and according to the Owner’s Manual. Eligible warranty claims may be repaired or replaced in accordance with Kasco’s warranty policy. 

If you believe your product has a manufacturing defect, please contact Kasco before returning it so we can help determine the appropriate next step.

Step 1: Request an RMA 
Fill our our return form or contact Kasco Customer Support to request a Return Material Authorization number. All returns must have a Kasco-issued RMA number.

Step 2: Pack Your Product
Return the product in its original packaging with all components, accessories, inserts, and packing materials.

Step 3: Ship Your Return
Follow the return instructions provided with your RMA. Clearly identify the RMA number with your return.

Step 4: Receive Your Credit
Once Kasco receives and inspects the product, an eligible return will be processed for credit.