Repair Assistance

We’re Here to Help

Kasco is dedicated to providing the highest quality products, but we also realize sometimes components wear out and need repair. To send your unit in for repair, follow the simple steps below.

You can also view our troubleshooting tips for solutions to common issues.

STEP 1

Find a Certified Repair Center

STEP 2

Contactez-nous

STEP 3

Follow the Steps Below

Steps to Send Unit to Kasco for Repair:

Before returning your unit, please clean it thoroughly and remove any mounting apparatus including float, dock mount, or oscillator.

An additional labor charge of $200 will be added for disassembly of any mount or float, and an additional cleaning fee will be applied for excessively dirty equipment.

The pricing and notes listed below are only applicable to units sent to Kasco’s headquarters in Prescott, WI.

Minimum Cost for Basic Routine Maintenance	Price
1/2HP – 1HP Units	$350
2HP – 3HP, Single-Phase Units with Composite Top	$550
2HP – 7.5HP, Three-Phase Units with Composite Top	$375
5.1HP Units with Stainless Steel Top	$800
2HP – 7.5HP, Three-Phase Units with Stainless Steel Top	$525

Notes:

A 10% discount will be applied for customers who approve their repair estimate within 10 business days of Kasco’s cost-of-repair notification email.
If no response is received within 60 days of the initial estimated cost-of-repair notification email, the equipment will be canceled and returned.

IMPORTANT: Due to OSHA and shipping regulations, Kasco does not accept units for repair that have been used in wastewater or other hazardous applications. Please inspect the unit before installation. If you have equipment that has been used in a hazardous application and believe you are experiencing a warranty failure, please reach out to Kasco at support@kascomarine.com.

Online Repair Form

URL
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Prénom*
Prénom
Nom de famille
Nom de famille
Société
Société
PO Number
PO Number
Email address*
Email address
Téléphone*
Téléphone
Adresse de la rue*
Adresse de la rue
Adresse de rue 2
Adresse de rue 2
Ville*
Ville
State*
State
Zip / Postal Code*
Zip / Postal Code
Pays*
Pays
Preferred Method of Contact*
Was this unit used in a chemical treatment or wastewater application?*
IMPORTANT: Due to OSHA and shipping regulations, Kasco does not accept units for repair that have been used in wastewater or other hazardous applications. Please inspect the unit before installation. If you have equipment that has been used in a hazardous application and believe you are experiencing a warranty failure, please reach out to Kasco at support@kascomarine.com.
What do you need repaired?
What do you need repaired?
Numéro de modèle
Numéro de modèle
Serial Number
Serial Number
Longueur de cordon
Longueur de cordon
Purchased From
Purchased From
Purchased Date
Purchased Date
Purchase Order #
Purchase Order #
Numéro de modèle
Numéro de modèle
Serial Number
Serial Number
Longueur de cordon
Longueur de cordon
Purchased From
Purchased From
Purchased Date
Purchased Date
Purchase Order #
Purchase Order #
Numéro de modèle
Numéro de modèle
Serial Number
Serial Number
Purchased From
Purchased From
Purchased Date
Purchased Date
Purchase Order #
Purchase Order #
Numéro de modèle
Numéro de modèle
Serial Number
Serial Number
Purchased From
Purchased From
Purchased Date
Purchased Date
Purchase Order #
Purchase Order #
Numéro de modèle
Numéro de modèle
Serial Number
Serial Number
Longueur de cordon
Longueur de cordon
Purchased From
Purchased From
Purchased Date
Purchased Date
Purchase Order #
Purchase Order #
File
If you have a photo of your unit that shows the issue you're having, please upload it here.
Max. file size: 50 MB.
IMPORTANT: Units sent to Kasco or an authorized repair center must be accompanied by this form. Once the form is submitted, a PDF file of your input will be immediately available for download. Please print this form and include it with your shipment.
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